General Terms and Conditions
These general terms and conditions apply to all purchases or use of services or services of Mediterre Eurofood SA.
An order only acquires a definitive character after its acceptance by Mediterre Eurofood SA. By placing an order, the customer accepts these general terms and conditions in their entirety and without limitation, to the exclusion of any other terms or conditions that may exist elsewhere. Mediterre Eurofood SA reserves the right to refuse any order from a customer.
The prices shown on the website are exclusively in Swiss Francs (CHF), including VAT. Shipping costs are not included. These are charged separately (see shipping information).
Payment for all orders is accepted exclusively in Swiss Francs (CHF). The online product and service offers are only valid as long as they are visible on the website and while stocks last.
The images shown on the website are for illustration purposes only and are absolutely non-binding. Mediterre Eurofood SA declines all responsibility for any errors or inaccuracies in connection with the illustrations, diagrams, explanations, etc. mentioned.
Mediterre Eurofood SA treats its customer data confidentially. Only those data are recorded which are necessary for processing the order and which simplify the handling of the online shop for returning customers. Personal customer data is treated confidentially in accordance with data protection legislation and is neither passed on to third parties nor used or sold for third-party advertising.
All personal data (especially credit card payment details) are transmitted in encrypted form.
Mediterre Eurofood SA does not engage in spam.
Mediterre Eurofood SA reserves the right to change its prices at any time for all its customers. However, for the products ordered by customers, the prices valid on the order date and indicated on the order confirmation will always apply. For resellers, the current price list applies, which can be adapted by general or individual offers.
Shipping / Delivery
Usually the shipment is made by mail (see shipping information). For customers supplied by Eurofood Mediterre SA itself, the delivery days are individually agreed in advance. For small quantities or rush orders, a transport cost surcharge may be charged. This will be discussed directly with the customer in advance. In any case, Mediterre Eurofood SA reserves the right to carry out the delivery itself.
If a product is not stored correctly after delivery, any claim for complaint shall lapse with immediate effect.
Return and complaints
In principle, ordered goods can neither be exchanged nor taken back. Exceptions are deliveries which have been damaged during transport and incorrect deliveries. It is the customer’s responsibility to check the goods immediately upon delivery and to complain about any defects or deviations from his order. Such complaints or claims must be notified to Eurofood Mediterre SA in writing by e-mail, fax or registered letter within 4 days of delivery. For customers served personally by Mediterre Eurofood SA, the complaint must be made within 24 hours. Incomplete articles, articles damaged or soiled by the customer will generally not be taken back.
Deductions made by the customer himself on an invoice issued will not be accepted.
The shipping costs in the case of a return of the goods are to be paid by the customer, provided that Mediterre Eurofood SA has not made a reduced payment.